Frequently Asked Questions

1.How long does delivery take after shipping?
5-7 Days (7-15 business days under the impact of the Covid 19 pandemic or during promotion/holiday seasons)

2.What countries do you ship to?
United States, United Kingdom, Austria, Belgium, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden

3.How will my delivery be shipped?
If you purchase directly from our website, we wil lship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.

4.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.

5.What do I need to do when I don't receive the product or receive the wrong product that I ordered?
Please contact our customer support team via this link.

6.I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.

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